Booking, cancellation and rescheduling policy
A booking is confirmed by prepayment, and you can reschedule or cancel a session without losing your payment if you let me know at least 24 hours before it starts.
The Russian version prevails
This English translation is provided for information only. The legally binding document is the Russian version; if the two differ, the Russian version prevails.
How it works
- A booking is confirmed by prepayment: online sessions are prepaid in full at booking; for an in-person session in Almaty you pay 10,000 tenge when you book and the rest on the day of the session.
- You can reschedule or cancel a session without losing your payment if you let me know at least 24 hours before it starts. A rescheduled session can be moved to any free slot.
- If you cancel less than 24 hours before the session, or do not turn up, the payment is not refunded: for an online session, the full amount; for an in-person session, the 10,000 tenge deposit.
- If I reschedule a session, you choose between a new time and a full refund.
- Being late does not extend the session: we finish at the agreed time. If you are more than 20 minutes late without letting me know, the session counts as missed.
- Payment methods: Kaspi (including Kaspi Red instalments), bank card, bank transfer.
- If you paid for a package and end it early, I refund the amount you paid minus the sessions already held, charged at the price of a single session.
If you feel very bad right now and are having thoughts of harming yourself, don't wait for an appointment. In Kazakhstan: 112 or 103 for emergency help, and 1303, a free round-the-clock psychological helpline (Almaty). If you are abroad, call your local emergency number — 112 across the EU; US: 911 or 988 · UK: 999 or 112.
Working rules and safety
A short set of rules the work is built on. They are the same for every format and do not change from session to session.
- Sessions are held in Russian. If you are not sure your Russian is enough for a conversation about personal matters, message me before paying.
- What is said in our sessions stays between us. The exceptions are a direct threat to life (yours or someone else's) and cases where the law requires disclosure; I explain these limits at the first meeting.
- I am a psychologist, not a doctor: I do not make medical diagnoses and do not prescribe medication. If I see that you need a doctor, I say so plainly and help you find your bearings.
- The work depends on honesty: when you tell me about your health and any medication you take, say it as it is. Before we start, I will ask about the health and medication details that matter for your safety. If this is hard to talk about, tell me — we will discuss what I need to know and why.
- Come to the session sober. If a person arrives intoxicated, the session does not take place and the payment for that day is not returned.