Book
Manasi Way
RUEN
Book a session
Menu
Book a session

Booking a consultation

Choose a format — WhatsApp opens with a ready-made first message: add the days and times that suit you, and we agree the rest in the chat.

Message on WhatsAppSee prices
  • Sessions in Russian · online, and in person in Almaty
  • we agree the time in messages
Lyudmila Chernysheva outdoors by a balustrade

Choose a service

Not sure which format fits? Tell me who needs support, and before you pay I'll suggest which session to start with and what it costs.

How booking works

You write on WhatsApp

Either with the button on a service card or with a plain message. The name of the service fills itself into the message. I usually reply within a day (Almaty time); I don't read messages around the clock. During sessions my phone is off, so I may not reply right away. If you haven't heard back within a day, please write again — the message may have got lost.

We agree a time

Times are agreed individually: you write the days and hours that suit you, and I reply with what is free. All times I offer are Almaty time (UTC+5, no daylight saving).

Prepayment

A booking is confirmed by prepayment: online sessions are paid in full when you book; for an in-person session in Almaty you pay a 10,000 ₸ deposit when you book and the rest on the day; rescheduling is free if you let me know at least 24 hours in advance.

Confirmation

Once the payment is confirmed, the booking is confirmed too: for an online session I send the meeting link the day before, for an in-person one the address — Almaty, Karpinskogo 15/1.

If you feel very bad right now and are having thoughts of harming yourself, don't wait for an appointment. In Kazakhstan: 112 or 103 for emergency help, and 1303, a free round-the-clock psychological helpline (Almaty). If you are abroad, call your local emergency number — 112 across the EU; US: 911 or 988 · UK: 999 or 112.

Working rules and safety

A short set of rules the work is built on. They are the same for every format and do not change from session to session.

  • Sessions are held in Russian. If you are not sure your Russian is enough for a conversation about personal matters, message me before paying.
  • What is said in our sessions stays between us. The exceptions are a direct threat to life (yours or someone else's) and cases where the law requires disclosure; I explain these limits at the first meeting.
  • I am a psychologist, not a doctor: I do not make medical diagnoses and do not prescribe medication. If I see that you need a doctor, I say so plainly and help you find your bearings.
  • The work depends on honesty: when you tell me about your health and any medication you take, say it as it is. Before we start, I will ask about the health and medication details that matter for your safety. If this is hard to talk about, tell me — we will discuss what I need to know and why.
  • Come to the session sober. If a person arrives intoxicated, the session does not take place and the payment for that day is not returned.

Payment and rescheduling

Online sessions are paid in full when you book; for an in-person session in Almaty you pay a 10,000 ₸ deposit when you book and the rest on the day. Rescheduling is free if you let me know at least 24 hours in advance.

Cancellation policy

Worth reading

See also